Terms and Conditions

Registration and eligibility

You must be at least 18 years old, act on your own behalf, and be legally permitted to gamble in the territory from which you connect. Providing false registration details voids all activity on the account.

Each person may hold one account only. Duplicate registrations identified through shared payment instruments, addresses, devices, or IP ranges will be merged or closed, and any bonus-derived balance on the surplus account is forfeited.

Spin Samurai Casino operates under E-gaming license No. 0000002 issued by the Tobique Gaming Commission in New Brunswick together with an Anjouan Gaming authorisation. We may decline or close an account at our discretion where continuing the relationship would conflict with those authorisations.

Deposits, wagering, and payouts

Funds must arrive from a payment instrument registered in your own name. Third-party cards, wallets, and bank transfers are rejected and returned to source, less any charge levied by the provider.

Withdrawals are released to the same method used for the most recent deposit wherever the provider supports it. Identity checks are completed before the first payout and repeated if your documents expire or your banking details change.

Requests are normally approved within 24 hours, after which settlement speed depends on the payment network — instant for most crypto rails, up to five business days for card refunds. Pending requests may be reversed by you before approval, though we strongly discourage the habit.

Promotional offers

Every campaign carries its own qualifying deposit, wagering multiplier, maximum stake while a bonus is active, expiry window, and list of excluded games. Those specific rules sit alongside this document and prevail where they conflict with it.

Unless the campaign page states otherwise, only one bonus may be active at a time, and a new offer cannot be claimed until the previous balance has been cleared or expired.

Strategies designed to extract value rather than play — low-risk covering bets, stake escalation immediately after a bonus credit, coordinated play between accounts, or exploiting a pricing error — will result in the bonus and its proceeds being removed. Deposits made in good faith remain withdrawable.

Fair play and account conduct

Outcomes are produced by certified random number generators supplied by our licensed studios and audited by independent testing laboratories. Neither Spin Samurai Casino nor any player can influence a result once a round has begun.

Automated software, bots, scripted clients, and any attempt to interfere with the platform or another user's session are prohibited and will lead to permanent closure with balances frozen pending investigation.

Should a game malfunction, the affected round is voided and stakes are returned. Where a technical fault credits an amount you were not entitled to, we reserve the right to correct the balance and recover the difference.

Liability, complaints, and changes

The service is supplied as available. We are not liable for losses caused by interrupted connectivity, third-party payment delays, or force majeure events outside our reasonable control, and our aggregate liability is limited to the balance held in your account.

Complaints should first go to our support team, which aims to reply within 72 hours. If the answer does not satisfy you, the matter may be escalated to the Tobique Gaming Commission, whose determination the operator will honour.

We may revise these terms to reflect regulatory change or new features. Material amendments are announced by email and on-site notice at least 14 days before they apply; continued play after that date constitutes acceptance. Nothing here overrides statutory consumer rights available under Australian law.

Policy Centre

• Spin Samurai Casino live chat and help centre, staffed 24 hours a day
• Complaints desk — written submissions through the support form, first response within 72 hours
• Tobique Gaming Commission, New Brunswick — regulatory escalation for unresolved disputes